Answers to Common Macintosh Questions
  1) Question: I keep getting "Not enough memory to launch Netscape" errors, what should I do?

Answer: Some Internet programs have an issue running with Virtual Memory (VM) turned on. When you are performing setup troubleshooting on those programs, it would be better to start with VM off, and turn VM on later, once the Internet software is setup and working properly.

It may be difficult to run Internet software with less than 12 MB RAM. Software that runs without color like e-mail, Gopher, Telnet, and others may be possible depending on how much RAM is used by System Software. However, Worldwide Web (WWW) browsers by themselves may use 4 MB to 9 MB RAM, or more, depending on which pluggins or add-ons are installed and in use.

Internet software can consume large amounts of RAM, especially if these applications remain open over time. It is fairly easy, on a Macintosh, to continue opening new windows, images, data files, and so on -- all of which use RAM. This is similar to a word processing application which will eventually run out of RAM, if we keep opening different files.

There are basically two ways you might run short of RAM on your Macintosh. An individual application like a WWW browser or e-mail program, could run out of RAM -- this is an Application RAM problem. The other is that system software may not have enough room to grow dynamically in the Macintosh computer's overall (or total) RAM space -- this is typically referred to a system heap problem (or system RAM problem).

2) Question: I keep getting "PPP timeout" errors when clicking Dial in the Apple Internet Dialer. What should I do?

Answer: PPP timeout errors usually occur when the PPP software is unable to set up its connection. There are several things to check:
First, make sure your modem is properly connected (a) to your Macintosh, (b) to the telephone line, and (c) that the modem is turned on. This accounts for most PPP timeout error messages.

Second, did you hear a dial tone prior your modem's attempting to connect? If not, check the phone line for proper dial tone; most modems let you connect a telephone to check for dial tone. If your modem does not allow a connection, you can take the modem's phone line and connect it to your telephone. If the modem's line does not have a proper dial tone, it will not work and PPP timeout errors will occur.

Third, check the modem selection and initialization (init) string. The Dialer includes the ability to select, add, or modify modem init strings. In the modem selection pop-up menu, an Add/Modify Modem command is available at the very top of the menu. This information is stored in the Modem Information preference file.

An init string is a group of commands and settings sent to the modem to start it, so it can function properly. Please see the TIL article entitled, "Modem Initialization Strings for MacPPP Access" for the correct string for your modem, or check with the modem manufacturer. Further information on init strings is also available by searching in the Tech Info Library using the search string "modem and initialization and string". Many modem manufacturer's web sites now exist for product information, software updates, and technical information such as modem init strings.

Additionally, your modem manufacturer or Internet service provider (ISP) may have additional suggestions for avoiding conflicts with PPP software. Generally, it may be helpful to turn off fax software, or other third-party additions to System Software, with the Extensions Manager control panel. Be careful to leave any needed telecom software -- like MacTCP or TCP/IP, Global Village Toolbox, Express Modem, and so on -- turned on.

Also, it may be helpful to reset the PRAM on your Macintosh. This is especially helpful if you see an error message indicating that the serial port is in use. For further information on this, please see Tech Info Library article "How To Reset Parameter RAM". If you do reset PRAM, you may need to check that VM is off.

3) Question: I get "DNS errors" in Netscape, what can I do?

Answer: DNS (Domain Name Service), to use a simple explanation, is like a giant phone book for the Internet. It lets you type "http://www.apple.com" in a web browser and a DNS server on the net will return the proper IP address for this destination. Your web browser will then make it's query again, using the numerical IP address. It's easier for us to remember www.apple.com than 17.254.3.21 (the IP address for the www.apple.com host). Note that you can also type "http://17.254.3.21" and it works just like "http://www.apple.com". There are several reasons why you may get DNS errors, and several things you can do to fix them.

First, remove the file called MacTCP DNR (domain name resolver) from the root (or top level) of your system folder. This file will be recreated automatically when you restart your Macintosh, whether you are running classic networking (MacTCP) or Open Transport (TCP/IP). The DNR file may become corrupted, and removing it, should resolve some connection problems. Removing the MacTCP DNR file is the first and most important troubleshooting tip for AICK, and should be used prior to other actions. To replace the MacTCP DNR file, drag it to the Trash, restart your computer by choosing Startup from the Special menu, then empty the Trash.

Second, WWW Browsers sometimes can experience a corrupted cache file which could cause problems when logging on. Locate your browser's cache folder and drag it to the Desktop Restart your computer and try the browser again. If it works now, it probably was a corrupted cache item.

Third, check to make sure you have the proper settings from your ISP. AICK stores these settings in the Apple Internet Dialer. If you have a backup of your Dialer settings, the Dialer can handle the backup and restoring of these settings. You can also check these settings in the MacTCP or TCP/IP control panels. This information must be correct for DNS to work.

Finally, the MacTCP prep file or TCP/IP Preferences file may be corrupted. These files are located in the System Folder's Preferences folder. There is less reason to throw these files away, unless your network administrator or ISP suggests that you do so.

WARNING: Throwing either the MacTCP prep file, or TCP/IP Preferences file in the Trash will result in a loss of your TCP/IP settings. Be sure you have this information written down and saved.

4) Question: I cannot get AICK to install, and I get this error message, "Can't install to hard drive. A problem was found." What can I do?

Answer: Try the following to resolve the issue:
* Unlock the System Folder by using the General Controls control panel and turn off System Folder Protection. * Check to see if the Launcher is locked, if it is locked, unlock it. * If you are still unable to reinstall AICK, Custom Remove the AICK software, do a clean install of your System Software to put a fresh System Folder on your hard drive and then reinstall AICK.

5) Question: I keep getting a "Resource File" is damaged error when I try to open the Apple Internet Dialer. What can I do?

Answer: The Dialer includes the ability to backup your providers settings, and restore from that backup. You can do this from the Dialer's File menu, choose "Backup Provider Information..." or "Restore Provider Information...". All users should perform a backup and save it. If a "Resource File is damaged" error occurs, you can restore good copies of the needed files from a previously saved backup.

This Backup function copies the files from Preferences/Internet Dialer Folder, so the restore function will not generate fresh preference files. Therefore, it is possible to backup files that may already be corrupted, and thus possibly restoring corrupted files. It is recommended that users backup their Internet Dialer Folder soon after the software is successfully set up.

If a backup with good settings is not available the Internet Dialer Prefs, Modem Information, reg server and username files in the Internet Dialer Folder of the Preferences Folder, can be moved to the Trash and reconfigured from the Dialer after restarting the computer.

If the Resource File is damaged error still occurs, check the following files:
* MacTCP DNR * MacTCP Prep or TCP/IP preferences * PPP preferences

Try moving these files to the Desk Top and restarting. Be aware some ISP information may need to be entered again. Having backup copies of MacTCP Prep or TCP/IP Preferences file, and PPP Preferences file is also advisable, but remember to compress them or keep them on a volume separate from the startup disk.

6) Question: I keep getting a PPP not active error when I try to open the Apple Internet Dialer. How do I fix this?

Answer: Typically, this error is caused by a corrupted PPP Preferences file which is located in the Preferences folder. Try replacing the PPP Preferences file by moving the PPP Preferences file to another hard disk, floppy, or compress this file. Be sure you have the PPP configuration information available because you may have to enter this information again after restarting the computer.

NOTE: Having more than one copy of PPP Preferences or MacTCP Prep on your startup disk may cause problems.

If replacing the PPP Preferences file does not solve the situation, try disabling the "AOL Link" extension. (You can use the Extensions Manager to disable extensions.)

NOTE on SLIP software: SLIP software is not supported with the Internet Dialer. The Dialer is specifically set to work with PPP. The Dialer may not work properly if there is active SLIP software in the Control Panels or Extensions folders.

7) Question: My settings in Config PPP and MacTCP are not being saved. How do I save them?

Answer: It appears you are trying to configure the settings directly in Config PPP and MacTCP or TCP/IP control panels. All of these settings should be configured in the Apple Internet Dialer. Open the Apple Internet Dialer and choose Define Provider Information from the Provider menu to enter the information given by your Internet Service Provider.

If you do not want to use this preferred method as stated above, you can use the control panels TCP/IP, MacTCP, Config PPP, and so on. However, be aware that these control panels may support multiple configurations. If a second configuration is selected that does not match the information for a corresponding control panel, for example Config PPP with TCP/IP, then the Dialer may not work properly. For this reason, setting up your configuration information using the Apple Internet Dialer is recommended.

8) Question: I cannot receive or send email with Emailer Lite, however, I appear to connect to the Internet fine. What can I do?

Answer: Please check the following:
* Verify you have a good Internet connection by connecting to a web site. * Make sure you are connected to the Internet before opening Emailer Lite. * Make sure you are using the "Connect Now" command in Emailer Lite. * Choose Internet Setup command in the Setup menu. * The Internet Service Entry window must be filled in correctly for Emailer Lite to work properly. Verify the fields are filled out as shown below. If it's not, disable "Use Internet Configuration System" option and enter the information in the fields again. Or, locate the Internet Config application to correct the information in the Internet Config extension. Remember to Save this new information also.

The information should be in this format:
Account Name = User's login    angepin-username
User Name = User's actual name
Email address = User's Email address    - Internet Config *  username@wcc.net
Mail Account = Loginname@popserver.ISP.com   - Internet Config *  username@wcc.net
Password = User's Login Password    - Internet Config *
SMTP host = The SMTP server host name.   - Internet Config   mail.wcc.net

Select Save and go to Connect Now. Make sure both Get and Send are enabled.

* Internet Config gets these values from the Internet Dialer. If you deselect the Internet Config checkbox, these fields will become blank and you will need to fill them in. Normally, the Internet Config values (the ones you input with the Dialer), should be fine.

Question: What does "That pesky MacTCP is acting up again." message mean?

Answer: The PPP/SLIP software is not successfully connecting to your Internet Service Provider (ISP). The PPP extension and Config PPP control panel have to be installed, or the appropriate SLIP software. You need to verify that a modem connection is made to your ISP before launching a TCP/IP application. You should launch Config PPP or Config SLIP and dial out through that software.
- Confirmation messages from the connection software will show when a successful connection is made,
- Or error messages will indicate what is wrong.
The MacTCP or TCP/IP control panel is not configured correctly.
See the "Correct MacTCP or TCP/IP Configuration Setup" section below for more information.
The MacIP server is down or does not have an available IP address.
You should select a different zone that also has a MacIP server on the network. This is selected under the EtherTalk or LocalTalk icon's pop-up menu in the MacTCP control panel.
The Internet Gateway or Router is down or the address is entered incorrectly (this usually applies in manual IP configurations).
You have to ask your network administrator for a list of valid Internet Gateway or Router IP addresses.
The MacTCP or TCP/IP files are corrupt.
If you are using MacTCP, throw the MacTCP control panel, MacTCP DNR, and MacTCP Prep files into the trash.

- Reinstall MacTCP with a custom installation from the Mac OS 7.5 installer, or drag-copy from previous system versions. You will have to enter all necessary information in the control panel.

If you are using Open Transport and TCP/IP, throw the TCP/IP control panel and TCP/IP Preference files into the trash.

- Reinstall the TCP/IP control panel with a custom installation from the Mac OS 7.5.2 or higher installer. Once at the Custom Install choices, extend Networking, extend Open Transport, and choose TCP/IP. You will have to enter all necessary information in the control panel.

Correct MacTCP or TCP/IP Configuration Setup

MacPPP or FreePPP connection

Classic AppleTalk
  1. Open the MacTCP control panel
  2. Highlight the PPP icon and click More
  3. In the More section, Obtain Address: Server wcc.net
  4. In the More section, Select the correct the IP Address Class C
  5. In the More section, Fill in the DNS Information 208.6.232.12
Open Transport in Basic User ModeThis is what we use.
  1. Open the TCP/IP control panel
  2. Choose Connect via: MacPPP
  3. Choose Configure via: Using PPP Server
  4. Fill in the Name Server address and domain names: wcc.net NOTE: When connected to the ISP, the PPP server will fill in the blanks in this TCP/IP control panel
MacSLIP or other SLIP software connection
The procedures are the same as for MacPPP or FreePPP.

MacIP Server connection

Classic AppleTalk
  1. Open the MacTCP control panel
  2. Select EtherTalk (on an Ethernet network) or LocalTalk (on a LocalTalk network or ARA (Apple Remote Access) connection) icon.
  3. From the pop up menu below the correct icon, select the zone that has a MacIP server, the network administrator will provide this information.

Open Transport in Basic User Mode
  1. Open the TCP/IP control panel
  2. Select Connect via: AppleTalk (MacIP)
  3. Select Configure via:
    1. Using MacIP Server, when using server assigned address
      - Select MacIP Server Zone: the network administrator will provide this information.
      - Enter Search domains: the network administrator will provide this information.
    2. Using MacIP Manually - when using manually assigned address that the server manages Select MacIP Server Zone: the Net Admin will provide this info. The Net Admin will provide and the customer will enter: IP Address, Router address, Name server addr, and Search domains.
Manual IP Address connection Classic AppleTalk
  1. Open the MacTCP control panel
  2. Select the Ethernet icon.
  3. In the More section, Obtain Address: Manually.
  4. In the More section, The Net Admin will provide and the customer will enter: Gateway Address, IP Address Class (A, B, or C), Subnet Mask, and Domain Name Server(s)
  5. Okay out of this window.
  6. In the MacTCP window, type in the assigned IP address in its box.
Open Transport in Basic User Mode
  1. Open the TCP/IP control panel
  2. Select Connect via: Ethernet
  3. Select Configure via: Manually
  4. The Net Admin will provide and the customer will enter: IP Address, Subnet Mask, Router Address, Name Server addr:, and Search Domains.
For more information on connecting with Open Transport 1.1 and PPP or SLIP software, refer to the Technical Information Library article, "Open Transport 1.1 Read Me" for version numbers, and where to obtain the software.

 
 

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