Working with E-mail Programs

On this site

Checking the Mail Settings
Keeping the customer on-line
Illegal Operations
Opening E-mail Attachments

Checking the Mail Settings

Symptoms: The user is unable to send/receive mail or gets error messages.
Problem: The user has incorrect e-mail settings.
Solution:

Navigator 3.0    Communicator 4.0x    Communicator 4.5    Internet Mail    Outlook Express    Outlook 97    Outlook 98    Eudora 3.0    Eudora 4.0   

Netscape Navigator 3.0


Click here for the full graphics on Navigator 3.0.

Open Netscape
Click on Options
Click on Mail and News Preferences
Select the Servers tab
     Outgoing mail (SMTP) server: mail.wcc.net
     Incoming mail (POP3) server: mail.wcc.net
     POP3 username: login name
Select the Identity tab
     Your Email: full e-mail address
     Reply to Address: same address unless they have a domain or alias
Click on OK

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Netscape Communicator 4.0x


Click here for the full graphics on Communicator 4.0x.

Open Netscape
Click on Edit
Click on Preferences
Click on the + sign beside Mail & Groups
Click on the Identity line
     Email Address: full e-mail address
     Reply to Address: same address unless they have a domain or alias
Click on the Mail Server line
     Outgoing mail (SMTP) server: mail.wcc.net
     Incoming mail (POP3) server: mail.wcc.net
     POP3 username: login name
Click on OK

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Netscape Communicator 4.5


Click here for the full graphics on Communicator 4.5.

Open Communicator
Click on Edit
Click on Preferences
Click on the + beside Mail & Newsgroups
Click on Identity
     Email Address: full e-mail address
     Reply to Address: same address unless they have a domain or alias
Click on Mail Servers on the left
Select the Incoming Mail Server name (in the upper box)
Click on Edit
     Incoming mail (POP3) server: mail.wcc.net
     Server Type: POP3
     Incoming mail server username: login name
Click on OK
     Outgoing mail (SMTP) server: mail.wcc.net
     Outgoing mail server username: login name
Click on OK

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Internet Mail


Click here for the full graphics on Internet Mail.

Open Internet Mail
Click on Mail
Click on Options
Select the Servers tab
     Email Address: full e-mail address
     Outgoing mail (SMTP) server: mail.wcc.net
     Incoming mail (POP3) server: mail.wcc.net
     Account name: login name
     Password: same as normal password
Click on the Advanced Settings button
     Reply to Address: same address unless they have a domain or alias
Also set the Server Timeout to around 3 minutes by moving the slide bar toward the right
Click on OK
Click on OK
Click on OK

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Outlook Express


Click here for the full graphics on Outlook Express.

Open Outlook Express
Click on Tools
Click on Accounts
Select the Mail tab
Select the mail account and click on the Properties button
Select the General tab
     Email Address: full e-mail address
     Reply to Address: same address unless they have a domain or alias
Select the Servers tab
     Outgoing mail (SMTP) server: mail.wcc.net
     Incoming mail (POP3) server: mail.wcc.net
     Account name: login name
     Password: same as normal password
Click on OK
Click on Close

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Outlook 97


Click here for the full graphics on Outlook 97.

Open Outlook
Click on Tools
Click on Services
Select Internet Mail
Click on the Properties button
On the General tab,
     Email Address: full e-mail address
     Internet mail server: mail.wcc.net
     Account name: login name
     Password: same as normal password
Click on OK
Click on OK
You must close Outlook and re-open it to make the setting take effect

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Outlook 98


Click here for the full graphics on Outlook 98.

Open Outlook 98
Click on Tools
Click on Accounts
Select the Mail tab
Select mail account (other will be Symantec Winfax Starter Edition)
Click on Properties button
On the General tab
      Email Address: full email address
      Reply Email Address: full email address
      Check "Include this account when doing a full Send and Recieve"
On the Servers tab
      Outgoing mail (SMTP): mail.wcc.net
      Incoming mail (POP3): mail.wcc.net
      Mark "Log on using"
      Enter Account name:
      Enter Password: *****
On the Connection tab
      Mark "Connect using my phone line"
      Under Modem
      Select West Central Net or your San Angelo dialup account
Click OK
Click Close

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Eudora Light 3.0


Click here for the full graphics on Eudora Light 3.0.

Open Eudora
Click on Tools
Click on Options
Select Getting Started on the left
     POP Account: username@mail.wcc.net
     Return Address: username@wcc.net
     make sure it is set to Winsock also
Select Personal Info on the left
     Dial up Username: login name
Select Hosts on the left
     SMTP: mail.wcc.net
Click on OK

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Eudora Pro 4.0


Click here for the full graphics on Eudora 4.0.

Open Eudora
Click on Tools
Click on Options
Select Getting Started on the left
     Return Address: regular e-mail address unless they have a domain or alias
     Incoming mail (POP3) server: mail.wcc.net
     Login Name: login name
Select Sending on the left
     SMTP: mail.wcc.net
Click on OK

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Keeping the customer on-line

Symptoms: The customer is complaining about getting dropped at random intervals
Problem: The protocols may be set wrong, so check that first. Otherwise, the user is going inactive long enough for our system to drop them.
Solution: Change the mail settings to check for new messages every 3-5 minutes

Navigator 3.0    Communicator 4.0x    Communicator 4.5    Internet Mail    Outlook Express    Outlook 97    Outlook 98    Eudora 3.0    Eudora 4.0   

Netscape Navigator 3.0

Open Netscape
Click on Options
Click on Mail and News Preferences
Select the Servers tab
Change the setting for Check for new messages Every 10 minutes to 3 minutes
Click OK

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Netscape Communicator 4.0x

Open Netscape
Click on Edit
Click on Preferences
Click on the + sign beside Mail & Groups
Click on the Mail Server line
Click the More Options button
Check the box for Check for mail every ____ minutes
Change the minutes to 3
Click OK
Click OK at the Preferences window

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Netscape Communicator 4.5

Open Netscape
Click on Edit
Click on Preferences
Click on th + sign beside Mail & Newsgroups
Click on the Mail Server line
Click on the Edit button
Check the box for Check for mail every ____ minutes
Change the minutes to 3
Click OK
Click OK at the Preferences window

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Internet Mail

Open Internet Mail
Click on Mail
Click on Options
Click on the Read tab
Check the box for Check for mail every ____ minutes
Change the number of minutes to 3
Click on OK

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Outlook Express

Open Outlook Express
Click on Tools
Click on Options
Select the General tab
Check the box for Check for new messages every ____ minutes
Change the number of minutes to 3
Click OK

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Outlook 97

Open Outlook
Click on Tools
Click on Services
Select Internet Email
Click on the Properties button
Select the Connection tab
Click on the Schedule button
Change the number of minutes to 3
Click OK on the Schedule window
Click OK on the Properties window
Click OK to the warning message
Click OK to the Services window
You must close Outlook and re-open it to make the setting take effect

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Outlook 98

Open Outlook
Click on Tools
Click on Options
Select the Mail Delivery tab
Change the number of minutes to 3
Click OK

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Eudora Light 3.0

Open Eudora
Click on Tools
Click on Options
Select the Checking Mail icon
Set it to Check for new messages every 3 minutes (default is 0)
Click OK

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Eudora Pro 4.x

Open Eudora
Click on Tools
Click on Options
Select the Checking Mail icon
Set it to Check for new messages every 3 minutes (default is 0)
Click OK

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Illegal Operations

Symptoms: The Inbox crashes (Illegal Operation) whenever the mail is opened, checked, sent, etc.
Problem: The folder files are corrupted
Solution:

Navigator on Windows 3.1    Navigator on Windows 95/98    Communicator on Windows 3.1    Communicator on Windows 95/98

Netscape Navigator 3.0 and Windows 3.1x

Close the Netscape program
Go into the Main Program Group
Double click on the File Manager
Double click on the Netscape folder
Click on the Mail folder
On the right side, click once on the Inbox file
Hit the Delete key on the keyboard
Answer Yes to confirm the file deletion
On the right side again, click once on the Inbox.snm file
Hit the Delete key on the keyboard
Answer Yes to confirm the file deletion
Close the File Manager
Go back into Netscape and see if the problem is solved
If it is not, go back into the File Manager, then delete the rest of the files in the Mail folder
Netscape will rebuild all these files

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Netscape Navigator 3.0 and Windows 95/98

Close the Netscape program
Click on the Start button
Click on Programs
Click on Windows Explorer
Double click on the Program Files folder
Double click on the Netscape folder
Double click on the Navigator folder
Double click on the Mail folder
Click once on the Inbox file
Hit the Delete key on the keyboard
Answer Yes to confirm the file deletion
Click once on the Inbox.snm file
Hit the Delete key on the keyboard
Answer Yes to confirm the file deletion
Close the Windows Explorer
Click with the Right mouse button on the Recycle Bin
Click on Empty Recycle Bin
Click Yes to confirm the file deletion
Go back into Netscape and see if the problem is solved
If it is not, go back into Windows Explorer, then delete the rest of the files in the Mail folder
Netscape will rebuild all these files

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Netscape Communicator 4.0x and Windows 3.x

Close the Netscape program
Double click on the File Manager
Double click on the Netscape folder
Double click on the Users folder
Double click on the folder inside that one (usually User1 or the username)
Double click on the Mail folder
Click once on the Inbox file
Hit the Delete key on the keyboard
Answer Yes to confirm the file deletion
Click once on the Inbox.snm file
Hit the Delete key on the keyboard
Answer Yes to confirm the file deletion
Close the File Manager
Go back into Netscape and see if the problem is solved
If it is not, go back into the File Manager, then delete the rest of the files in the Mail folder
Netscape will rebuild all these files

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Netscape Communicator 4.0x and Windows 95/98

Close the Netscape program
Click on the Start button
Click on Program
Click on Windows Explorer
Double click on the Program Files folder
Double click on the Netscape folder
Double click on the Users folder
Double click on the folder inside that one (usually User1 or the username)
Double click on the Mail folder
Click once on the Inbox file
Hit the Delete key on the keyboard
Answer Yes to confirm the file deletion
Click once on the Inbox.snm file
Hit the Delete key on the keyboard
Answer Yes to confirm the file deletion
Close the Windows Explorer
Click with the Right mouse button on the Recycle Bin
Click on Empty Recycle Bin
Click Yes to confirm the file deletion
Go back into Netscape and see if the problem is solved
If it is not, go back into Windows Explorer, then delete the rest of the files in the Mail folder
Netscape will rebuild all these files

Opening E-mail Attachments

When you receive an attachment, the e-mail program should have a link saying Part 1.2 or the filename, depending on the program.
First try clicking one time on the link. The most common file types will be automatically opened in the appropriate program.
If you get no response from a single click, hold down the Shift key and click on the link again.
That should bring up a window with an option to save the file to your computer. It doesn't matter where you save the file, as long as you can find it again. I recommend that you write down the file name to help you find it later.
Click Save and wait until the file is copied to your computer.
Close out of the e-mail program.
Click on the Start button
Click on Find and select Files or Folders.
For the filename, type in the name of the file that you saved.
Make sure that the system is set to look in the C: drive then click the Find Now button
When the file is found, double click on it.
The file should be opened with the appropriate application.

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