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Problems
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Solutions
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When you double click on Netscape, 
comes up.
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Verify that you are dialed in.
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Click on
 to
the error message.
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Minimize Netscape by clicking on the
in the upper right hand corner of the screen.
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Double click on
 .
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Insure that your username and password are typed in, then click on
 .
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When the screen shows that you are connected, click on the Netscape button
beside Start.
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The modem tried to dial in, but you received  .
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Check the username and password to insure they are typed in correctly.
The username MUST start with angepin-. It does NOT contain @wcc.net. |
When you click on ,
computer says 
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If you have voice messaging or Personal Secretary on your phone, make sure
that you don't have any messages. The altered dial tone causes the problem.
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Make sure that the phone line coming from the wall to the computer is plugged
in to the port that says LINE. The PHONE port is an outlet for a regular
phone, to use when you are not on-line. Plug a phone in to that port and
see if there is a dial tone. If not, there is a possible hardware problem
with your modem.
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If you are using a surge suppressor for your phone line, make sure that
the lines are connected correctly there. Also make sure that the surge
suppressor has not died, by running directly from the wall to the computer.
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Plug a regular phone directly into the wall jack the computer is using.
If there is no dial tone, there is a problem with the wall jack itself.
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When you click on
the computer says  .
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Click on on
the error message. Make sure that the phone number to be dialed is 481-1111
or 481-1112. It is not necessary to have a dash.
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Click on
 .
Your screen should be similar to this. 
To view the full size image, right click on it and select View Image.
- If you are trying to disable Call Waiting, contact your phone company. Unless they
activate the disable function, you will get a busy signal when you try to use it.
Once you have the disable code, check the box for Call Waiting and enter the code supplied
by the phone company. Click on
for it to take effect.
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When you click on ,
the computer responds 
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This one is most common on Compaq and Packard Bell computers.
These computers come preloaded with Communications software that automatically loads when you
start the computer. Try to locate the program and close it, typically they are called
Call Center, Operator, or FaxWorks. For more information on closing these programs, it is
recommended that you contact the computer vendor or manufacturer.
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